Root Cause Analysis / Site Reliability

Root Cause Analysis / Site Reliability

  1. Purpose
    1. Develop a thorough understanding of the problem and its causes and its consequences
    2. Identify corrective/preventive actions that will reduce the risk of recurrence to an acceptable level
  2. Benefits of standard methodology
    1. Common terms, language, and structure with respect to root cause analysis:
    2. Problem identification, including actual and potential impact
    3. Identification of the problem’s causes, their interactions, and the supporting evidence
    4. Identification of corrective/preventive actions (CAPA) that will prevent recurrence of the problem
    5. Development of a knowledge base which others can use as a resource.